Privacy & Cookie Policy
Last Updated: 21 June 2026
1. Who We Are
This Privacy Policy explains how Property Eagle Lettings Ltd (“PE Homes”, “we”, “our”, or “us”) collects, uses, stores and protects your personal information.
Data Controller: Property Eagle Lettings Ltd
Registered Address: Aztec House, 137A Molesey Avenue, West Molesey, KT8 2RY
Telephone: 0203 924 2024
Email: info@pe-homes.co.uk
We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Information We Collect
We may collect and process the following information:
Contact Information
- Name
- Address
- Email address
- Telephone number
Property Information
- Property requirements
- Property ownership details
- Tenancy information
- Viewing and offer information
Financial Information
- Affordability information
- Income and employment details
- Bank details where required
- Mortgage-related information
Identity Verification Information
- Passport details
- Driving licence details
- Proof of address
- Right to Rent documentation
- Anti-Money Laundering (AML) verification information
Website Information
- IP address
- Browser type
- Device information
- Website usage information
- Cookie data
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange property viewings
- Market properties to prospective buyers and tenants
- Manage property sales and lettings
- Conduct tenant referencing
- Carry out affordability assessments
- Verify identity and complete AML checks
- Conduct Right to Rent checks
- Administer tenancy agreements
- Manage properties on behalf of landlords
- Refer clients to mortgage brokers and conveyancers where requested
- Process payments
- Improve our website and services
- Comply with legal and regulatory obligations
4. Lawful Basis for Processing
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate Interests |
| Property sales and lettings | Contract |
| Property management | Contract |
| Tenant referencing | Contract & Legitimate Interests |
| Mortgage and conveyancing referrals | Consent |
| Marketing Communications | Consent or Legitimate Interests where permitted by law |
| AML verification | Legal Obligation |
| Right to Rent checks | Legal Obligation |
| Fraud prevention | Legitimate Interests |
| Website analytics | Consent Where Required |
5. Sharing Your Information
We may share your information with:
- Housing associations
- Mortgage advisers
- Conveyancing solicitors
- Referencing providers
- Credit reference agencies
- Identity verification providers
- AML verification providers
- Local authorities
- Regulatory bodies
- Professional advisers
- Technology and website service providers
- Payment processors
We only share information where necessary and appropriate safeguards are in place.
Technology Providers
We use a number of trusted third-party providers to help operate our business and website. These may include:
- WordPress (website platform)
- Quform (website enquiry forms)
- Google Analytics (website analytics)
- Mailchimp (email marketing)
- Stripe (payment processing)
- Apex27 (property CRM and management software)
- EVE (telephone and communications platform)
- Housing associations
- Referencing and credit checking providers
- Mortgage advisers
- Conveyancing solicitors
These organisations only receive information necessary to provide their services and are required to protect personal information appropriately.
6. Property Enquiries and Website Forms
When you submit an enquiry through our website, we collect the information you provide to respond to your request and provide our services. This may include your name, email address, telephone number, property requirements and any additional information you choose to provide. Website enquiry submissions are normally retained for 12 months unless they form part of an ongoing customer relationship, property transaction or legal obligation.
7. Marketing
Where you have consented, we may contact you about properties, services and related information that may be of interest to you.
You can withdraw your consent at any time by:
- Clicking the unsubscribe link in marketing emails
- Contacting us directly
8. Data Retention
Where legal, regulatory or insurance requirements apply, records may be retained for longer.
| Data Type | Retention Period |
|---|---|
| Website Enquiries | 12 Months |
| Marketing Records | Until consent is withdrawn and for a reasonable suppression period thereafter |
| Property Sales Records | Up to 6 years after completion |
| Lettings Records | Up to 6 years after the tenancy ends |
| Property Management Records | Up to 6 years after services cease |
| AML and identity verification records | As required by applicable law and regulatory obligations |
| Financial Records | Up to 6 years |
Where legal, regulatory or insurance requirements apply, records may be retained for longer.Your Content Goes Here
9. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Restrict processing
- Object to processing
- Withdraw consent
- Request transfer of your data to another organisation where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights please contact us using the details above.
You can also contact the ICO:
Website: www.ico.org.uk
Telephone: 0303 123 1113
10. International Transfers
Some of our suppliers may process personal information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements (IDTA)
- UK Addendum to Standard Contractual Clauses
- Adequacy regulations approved by the UK Government
11. Security
We take appropriate technical and organisational measures to protect personal information againstunauthorised access, loss, misuse or disclosure.
12. Children’s Privacy
Our services are not intended for children and we do not knowingly collect personal information from children.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and the revision date updated accordingly.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information to website owners.
How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Remember your preferences
- Measure website performance
- Understand how visitors use our website
- Improve user experience
Cookie List
The website currently uses the following cookie:
| Cookie Name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| quform_session_4517adb15a23a028d4d6934941b1ecda | pe- homes.co.uk | Maintains session information while visitors complete and submit website forms. Helps prevent data loss during form completion and supports secure form submission. | Session | Strictly Necessary |
We periodically review the cookies used on our website and this table may be updated as our website functionality changes.
Managing Cookies
You can control cookies through your browser settings and through our cookie consent banner. Please note that disabling certain cookies may affect website functionality.
Third-Party Services
Third-party services used on our website may include:
- Google Analytics
- Mailchimp
- Stripe
- Apex27
- EVE
- WordPress and associated plugins
- Quform contact forms
These providers may set cookies or process data subject to their own privacy policies
Contact Us
If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact:
Property Eagle Lettings Ltd
Aztec House
137A Molesey Avenue
West Molesey
KT8 2RY
Telephone: 0203 924 2024
Email: info@pe-homes.co.uk
